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Pebbles Ai answers

How do you use Linear with Pebbles Ai assistants?

You use Linear with Pebbles Ai by connecting Linear's server from the MCP catalogue and asking an assistant to turn what a customer said into an issue. The assistant drafts the title and description from your call notes or a transcript, then files it through Linear's tools, which in Manual mode waits for your approval. It suits founders and operations leads who carry customer feedback to the product team.

  • How-to
  • By the Pebbles Ai team
  • Updated
  • 3 min read
The short answer

Key takeaways

  • Linear is an MCP catalogue entry; filing and reading issues depends on the tools Linear's server exposes.
  • The assistant does the slow part: pulling a clear problem out of messy call notes.
  • Every call to Linear follows the execution mode, so in Manual mode nothing is filed until you approve.
  • Nothing is filed automatically from calls or chats; a person asks each time.
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Can AI create Linear issues from customer feedback

Yes. With Linear connected from the Pebbles Ai MCP catalogue, the Marketing or Strategy assistant can draft an issue from feedback and file it through Linear's server, provided that server offers an issue tool. The catalogue may change, and the tools are Linear's, not Pebbles Ai's.

Each person signs in with their own Linear account, so the assistant can file only into teams and projects that person can reach.

How do you turn a customer call into a Linear issue

Give the assistant the raw material and ask for one issue per problem. You can paste notes, or upload a recording for transcription (up to 25 MB), and ask it to find every product request in the call.

An illustrative exchange for a founder after a churn-risk call: "From this transcript, list each product problem the customer raised, quote their words, and draft a Linear issue for the export bug." The assistant returns the list, then a draft issue you can edit before approving the call that files it.

What makes an issue engineers can act on

An issue engineers can act on describes one problem in the customer's terms and leaves the solution open. Ask the assistant to follow a fixed shape so every issue from sales or success reads the same way.

  • A title that names the problem, not the fix.
  • Who raised it and in which conversation, with the customer's own words quoted.
  • What the customer was trying to do and what happened instead.
  • How often it came up, described in words, without invented counts.
  • A link back to the account record so anyone can follow up.

What will the assistant not do in Linear

It will not watch your calls or inbox and file issues on its own. There is no background capture; feedback reaches Linear only when someone asks and approves.

It also cannot see chats in Socialbox, because the assistants do not use those channels, and the Guider does not use MCP tools at all. Status checks later, such as whether an issue has shipped so you can tell the customer, depend on Linear's server offering a read tool.

Step by step

How to file customer feedback in Linear from a chat

Agree the issue shape with your product team once; then each filing takes a few minutes.

  1. Connect Linear from the catalogue under Settings, Connections, MCP servers, using your Linear sign-in.
  2. Start a chat, upload the call recording or paste your notes, and ask for each product problem the customer raised.
  3. Pick the problem worth filing and ask for a draft issue in your team's agreed shape.
  4. Edit the draft in the chat until it is accurate, naming the Linear team or project it belongs to.
  5. Approve the Linear call on its card to file the issue, then share the link with the account owner.
From answer to product

Where Pebbles Ai fits

Clear answers

Common questions

Can Pebbles Ai send every call's feedback to Linear automatically?

No. There is no automatic capture. Someone asks an assistant to draft and file each issue, and the call follows the execution mode.

Which Linear teams can the assistant file into?

Only those your own Linear account can reach, because each person connects Linear with their own sign-in.

Can the assistant tell a customer when their request ships?

It can draft that email for you to send. Checking the issue's status depends on Linear's server offering a tool to read it.

About this page. Written by the Pebbles Ai team for people who run sales, marketing and growth. Last updated .

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