Key takeaways
- A confidence score is an estimate from several signals, never a guarantee of delivery.
- Scores from different tools are not comparable; read each tool's own definition.
- A catch-all flag means the server cannot confirm the mailbox exists.
- Low-confidence addresses belong outside your batch sends.
How is an email finder confidence score worked out
Each email finder has its own method, but the score usually reflects how many independent signals agree on the address. The more they agree, the higher the score.
Typical signals are the company's known address pattern, whether the address has appeared publicly, how the mail server answered a check and how recently the person's role was confirmed. Because every tool weighs these differently, a high score in one tool and a high score in another do not mean the same thing.
What does the catch-all flag mean
A catch-all flag means the company's mail server says yes to any address at its domain, real or not, so a check cannot tell whether this particular mailbox exists. The address may be right; nobody can prove it in advance.
Mail to a catch-all domain can reach the person, land in a shared folder nobody reads, or bounce later once the server looks more closely. Larger companies often run catch-all servers, so the flag says something about the domain, not about the person.
Should I send to a low-confidence email
Not as part of a batch send. A low score means the address is likely to be wrong, and a run of bounces tells mailbox providers your list is careless, which affects every email you send afterwards.
If the person matters, look for another route: ask someone at the company who handles the area, connect with them on LinkedIn, or wait until you find a better address.
What should you do at each confidence level
Treat confidence as three bands and decide in advance what each band gets. However your tool shows the score, as a number or a label, the bands keep everyone on the team making the same call.
- High confidence: send as normal, and still watch for bounces.
- Middle confidence: send in small groups first, or confirm the address another way.
- Low confidence: keep out of sends and look for another route.
- Catch-all with high confidence: send to a few, check what comes back, then decide.
- Catch-all with low confidence: treat as low confidence.
Is an email accuracy score the same thing
Mostly, yes: accuracy score, deliverability score and confidence score are names different tools give to a similar estimate. The difference lies in what each one measures.
Some tools score whether the address belongs to the right person; others score only whether the server will accept it. An address can pass the second and fail the first, for example when it reaches the right company but someone who left last year.
Where Pebbles Ai fits
- CapabilityProspecting & customer recordsLeads from Find fresh leads carry a work email where one is found, with a confidence score and a catch-all flag on the contact in the Pebbles Ai CRM, which is in Beta, so you can decide which addresses go into a send.
- CapabilityOutreach contentTemplate send to a CRM segment always asks for approval, in every execution mode, which is the moment to take low-confidence contacts out of the segment.
Common questions
Does a high confidence score guarantee the email will land?
No. It means the signals agree; the person may still have left, and the receiving server may still filter the message.
Can I verify a catch-all address myself?
Not reliably by a server check, because the server accepts everything. A reply, a colleague's confirmation or a public mention of the address are better evidence.
Should scores be rechecked before a later campaign?
Yes, if the list is more than a few months old. Roles change, and an address that scored well last quarter may no longer belong to the same person.
About this page. Written by the Pebbles Ai team for people who run sales, marketing and growth. Last updated .