How do you keep Telegram sales chats beside your inbox?

Can you manage Telegram customer conversations in Pebbles Ai

Yes, Telegram customer conversations live in the Chats section of Socialbox, in the same Inbox and Archived views as your LinkedIn, WhatsApp and Instagram chats. You connect the account from the Social accounts tab in Settings, through a hosted sign-in managed by Pebbles Ai.

Socialbox is a channel inbox, not one of the MCP or native connections the assistants use. That distinction matters more for Telegram than for any other channel, because Telegram in Socialbox does nothing beyond chats.

How do you manage Telegram group chats with buyers

Manage Telegram group chats by keeping each one named after the account and checking its participants. Deals in markets where buyers prefer Telegram often run in a group with several people from both sides, and the default group name rarely says which deal it is.

• Rename each deal group to the account name, so it is findable at a glance.
• Check the participants list before sharing pricing or documents in the group.
• Pin the chats for deals in progress so they stay at the top of the inbox.
• Mute community and partner groups that are useful but noisy.
• Archive a chat when the deal closes; it stays in Archived if the buyer comes back.

What does Telegram in Socialbox not do

Telegram in Socialbox does not post, search or offer network tools. Network tools and search cover LinkedIn and posts cover LinkedIn and Instagram, while WhatsApp and Telegram are chats only.

There is no Write with AI, personality or scheduling inside Socialbox, and the assistants and the campaign builder do not send through, read or draft into Telegram. Every Telegram message is one you write and send yourself, with attachments if you need them.

Is Socialbox a Telegram CRM inbox

Socialbox is an inbox, not a CRM, so it does not log Telegram messages against records for you. When a chat produces something worth keeping, such as an agreed next step or a new stakeholder, add it yourself as a note or task on the contact in the Pebbles Ai CRM, which is in Beta.

That small habit is what turns a scattered chat history into an account history the rest of the team can follow.

When does Telegram suit a buyer better than email

Telegram suits buyers who already run their working life in it, which is common in some regions, in technical communities and in founder networks. Let the buyer choose the channel: moving a conversation to Telegram works when they suggest it, not as a cold opener.

Socialbox spaces messages out to keep your account safe, so it is built for real conversations rather than broadcasts.